Terms and Conditions

Basic information:

Darko Kastratović PR
Address: Atinska 36, 34000 Kragujevac
1419 – Proizvodnja ostalih odevnih predmeta i pribora

PIB: 113091199
MB: 66571327

Phone:  +381 63 567 243
E-mail: hello@shinobi.rs

These general terms of use refer to the use the website URL https://www.shinobi.rs (hereinafter: “Shinobi”) and are written in accordance with the positive regulations of the Republic of Serbia. The conditions govern the functioning of the Shinobi store, and the legal relationship between SHINOBI.RS registered users (hereinafter: “Users”) and buyers of products, goods or services (hereinafter: “Customers”).

By using the Shinobi store, you confirm that you agree to the terms of use.

If you have any questions regarding the order, or in case of complaints or cancellations, contact us at hello@shinobi.rs


Purchases through the Shinobi store are ordered electronically.

Certain products have the option of choosing a size or color and it needs to be marked first.

By pressing  the Add to bag button, the selected product is added to the shopping cart, after which a user will receive a notification to proceed to checkout, or can do so by clicking on the Bag menu item. During the checkout process, the user needs to follow a simple process and provide requested details needed for shipment of the products, as well as payment details if the card payment has been selected. This will be done in the following step on the payment gateway of the bank.

After concluding the order to the email left by the Customer as a contact, a confirmation will be forwarded that the order has been received by Shinobi store. If the Buyer does not receive such a confirmation, it is necessary to check the correctness of the e-mail address he left as a contact or to report the problem to the email address: hello@shinobi.rs

Customer information cannot be changed after sending the order.


The prices of all products are stated in Serbian currency RSD. 

The prices are determined in advance and are stated together with the corresponding VAT. Prices are valid for all customers only for the duration of the offer.

We reserve the right to change the price. 



When paying for the ordered products, despite of the chosen method, the buyer is obliged to pay the delivery costs when picking up the shipment.

Delivery costs depend mostly on product weight and quantity.

 For every purchase over 6.000 RSD delivery is free of charge.   

  • Cash on Delivery
  • Payment by payment cards



All orders from Serbia will be shipped via Post Express courier service.

You can expect your order from 1 to 3 working days. 

If by any chance you are not at the address you provided for delivery, you will receive a notification that you can pick up your package at the nearest Post office.

Shipping rates are charged separately and depend on the weight and value of the package, not the place of delivery.

We are not responsible for delivery fails. Please check your orders with a tracking number if you don’t receive it in expected time.

We do not ship on national holidays.

We are not responsible for customs delays or delivery fails, please check your orders with a tracking number if you don’t receive it in expected time.


In order to provide a quality service, we collect only necessary data for business and user information in accordance with good business obligations. All user data is strictly stored and is available only to employees who need this data to perform their work. All employees of the company as well as business partners are responsible for respecting the principles of privacy protection.



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